FAQs

How can I contact Omni-Bag HQ?

You can email us at support@omnibaghq.com where our customer service team will be happy to help you with whatever you need.

   

Is the Omni-Bag HQ Eco-Friendly?

Yes, the Omni-Bag is made from 100% jute, which is a sustainable and eco-friendly material. 

 

What payment methods do you accept?

We accept payments through Amazon Pay, PayPal, and all major credit cards, including VISA, Mastercard, and AMEX.

  

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, please contact us immediately and we will investigate the issue with our shipping partner. In the rare event that your package cannot be located, we will offer you a full refund or a replacement order.

  

How do I return an item?

If you need to return an item, please contact our customer service team for further instructions. We offer free returns within 14 days of purchase. 

 

What if the item(s) I received are defective/incorrect/damaged?

If you received a defective, incorrect, or damaged item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible. Depending on the situation, we may offer a replacement, exchange, or refund.

 

When will I receive my refund?

Refunds are typically processed within 5-7 business days after we receive the returned item. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.