FAQs
How can I contact Omni-Bag HQ?
You can email us at support@omnibaghq.com where our customer service team will be happy to help you with whatever you need!
Do you ship nationwide?
Yes.
What is a pre-order?
A pre-order is a way for you to purchase a Omni-Bag HQ log carrier bag before it is available for immediate delivery. You will be charged at the time of purchase and your order will be shipped as soon as the product becomes available.
Why do you offer pre-orders?
We offer pre-orders to allow customers to secure their desired product before it becomes available for general sale. This also helps us to manage inventory and ensure that we have enough stock to meet demand.
When will I receive my pre-order?
The estimated shipping date for pre-orders will be listed on the product page. Please note that this date is subject to change and we will keep you updated if there are any delays or changes.
Can I cancel or modify my pre-order?
Yes, you can cancel or modify your pre-order at any time before it ships. Please contact our customer service team to make any changes.
Will I be charged immediately for my pre-order?
Yes, you will be charged only 50% at the time of purchase for your pre-order, once your product has been shipped, we will charge the remaining 50%.
Can I track my pre-order?
Yes, once your pre-order has shipped, you will receive a shipping confirmation email with a tracking number so you can track your package.
Is the Omni-Bag HQ Eco-Friendly?
Yes, the Omni-Bag is made from 100% jute, which is a sustainable and eco-friendly material.
What payment methods do you accept?
We accept payments through Amazon Pay, PayPal, and all major credit cards, including VISA, Mastercard, and AMEX.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, please contact us immediately and we will investigate the issue with our shipping partner. In the rare event that your package cannot be located, we will offer you a full refund or a replacement order.
How do I return an item?
If you need to return an item, please contact our customer service team for further instructions. We offer free returns within 30 days of purchase.
What if the item(s) I received are defective/incorrect/damaged?
If you received a defective, incorrect, or damaged item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible. Depending on the situation, we may offer a replacement, exchange, or refund.
When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive the returned item. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.